General Questions

1. What is Lolitaria?

Lolitaria is a handmade Lolita fashion brand and workshop, offering unique accessories, custom orders, and personalized services like "Buy for Me" and alterations. We’re dedicated to bringing your Lolita dreams to life!

2. Where are you based?

We are based in Xian, China, but we ship worldwide to bring our creations to Lolita enthusiasts everywhere.

3. Do you have a physical store?

I work from home where I take it as my own worshop. Currently, Lolitaria runs exclusively online through our Shopify store for international sales. This allows us to focus on creating high-quality handmade items and serving customers globally.

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Crafts & Services

4. What kind of Crafts do you offer? - Handmade Accessories as Primary Crafts

We specialize in handmade Lolita accessories, such as hair bows, headdresses, gloves, hand cuffs, choker, and more. We also offer custom orders, "Buy for Me" services for Chinese Lolita brands, and alteration services.

5. Do you take custom orders?

Yes! I love creating unique pieces tailored to your preferences. Please contact me at info@lolitaria.co with your ideas, and we’ll work with you to bring your vision to life.

6. What is the "Buy for Me" service?

Our "Buy for Me" service helps international customers purchase popular Lolita dresses and items from Chinese brands. Simply let us know what you’re looking for, and we’ll handle the rest!

7. Do you offer alterations or repairs?

Yes, we provide alteration and repair services for Lolita dresses and accessories. Contact us with details about your needs, and we’ll provide a quote.

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Ordering & Payment

8. How do I place an order?

Simply browse our shop, add items to your cart, and proceed to checkout. For custom orders or "Buy for Me" services, contact us directly at [your email].

9. What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shopify Pay, Apple Pay, and Google Pay. Bank transfers are available for custom orders.

10. Is my payment information secure?

Absolutely! All payments are processed through Shopify’s secure payment gateway, which uses SSL encryption to protect your data.

11. Do you charge sales tax?

Sales tax is applied based on your location and local regulations. This will be calculated at checkout.

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Shipping & Delivery

12. Where do you ship?

We ship worldwide, No matter where you are, we’ll deliver your order to your doorstep.

13. How long does shipping take?

Shipping times vary depending on your location. You can refer to our shipping & delivery page to know more about shipping conditions and terms.

14. Do you offer tracking for orders?

Yes, all orders come with tracking information. You’ll receive a tracking number via email once your order is shipped.

15. What if my package is lost or damaged?

Please contact us immediately at info@lolitaria.co with your order number and details. We’ll work with you to resolve the issue as quickly as possible.

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Returns & Exchanges

16. What is your return policy?

Please see our Refund Policy for details.

17. How do I initiate a return or exchange?

Refer to Refund, Return Policy for details.

18. When will I receive my refund?

Refer to Refund, Return Policy for details.

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Custom Orders & "Buy for Me"

19. How long do custom orders take?

Production time for custom orders varies depending on complexity. I’ll provide an estimated timeline when you place your order.

20. Can I cancel a custom order?

Custom orders are non-refundable once production has begun. If you need to cancel, please contact us as soon as possible.

21. How does the "Buy for Me" service work?

Send us details about the item you’d like to purchase (brand, style, size, etc.), and we’ll provide a quote including shipping. Once payment is confirmed, we’ll place the order and ship it to you.

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Contact & Support

22. How can I contact you?

You can reach us at [your email] or through our contact form. We aim to respond within [24 HOURS].

23. Do you have a social media presence?

You can find my social profiles in the footer of our workshop.